Gustiawan, Randa, Syukron Saputra, Rayhan Witra Pratama, Dian Maisaroh, Mirawati Mirawati, and Rahman Peliza. 2026. “ANALYSIS OF USER SATISFACTION LEVEL FACTORS SP4N LAPOR USING A FRAMEWORK E-SERVICE QUALITY”. Journal of Local Government and Law Studies (JLGLs) 2 (1):60-73. https://journal.nahra.id/index.php/jlgls/article/view/92.