CAPACITY BUILDING FOR EMPLOYEES OF THE BAITUSSALAM SUBDISTRICT OFFICE, ACEH BESAR REGENCY, IN PUBLIC SERVICE (GENERAL SERVICES)

Raudaton Raudaton; Jasmadi Jasmadi; Riswan Riswan

Authors

Raudaton Raudaton Faculty of Social Sciences and Political Science, Al-Washliyah Darussalam University, Banda Aceh, Indonesia
Jasmadi Jasmadi Faculty of Social Sciences and Political Science, Al-Washliyah Darussalam University, Banda Aceh, Indonesia
Riswan Riswan Faculty of Social Sciences and Political Science, Al-Washliyah Darussalam University, Banda Aceh, Indonesia

Keywords:

Capacity Building, Baitussalam Subdistrict Office, Public Services

Abstract

Capacity building is very important because it improves the abilities and skills of employees to carry out their duties and functions. Employees can work more efficiently and effectively, which results in improved quality of public services. Employee capacity building also increases awareness and competence in using technology, which makes data and information management easier, including at the Baitussalam Sub-District Office, Aceh Besar Regency. However, there are still issues that affect service quality. Several contributing factors include employees' lack of knowledge about technology, ineffective decision-making processes, and poor communication between employees and the community. As a result, public service quality declines, community satisfaction decreases, work efficiency and effectiveness are disrupted, and the government's image is affected, necessitating an increase in employee capacity. The objectives of this study are to analyse the role of capacity building in improving the quality of public services, develop strategies to improve employee capacity building, and identify factors that affect the quality of public services at the Baitussalam Sub-District Office. This type of research is field research, which involves searching for data in the field related to issues or realities in real life. The results of the study explain that capacity building plays an important role in improving the capacity of employees at the Baitussalam Sub-District Office. Employee capacity development is carried out in accordance with the functions and duties of the employees. Effective strategies for improving employee capacity at the Baitussalam Sub-District Office can be carried out through education and training, the work environment and facilities, and guidance. There are three factors that influence employee capacity development at the Baitussalam Sub-District Office, namely government training programmes, budget, and employee awareness.

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